Widerrufsrecht

RETURN & REFUND POLICY

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, unworn (if applicable), and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at arttina55@gmail.com before sending any item back. Returns sent without first requesting a return may not be accepted.

RETURN SHIPPING

Customers are responsible for the cost of return shipping. Original shipping charges are non-refundable, except where required by applicable law or where the item received is defective, damaged, or incorrect.

We recommend using a tracked shipping service for returns. Tina Art Craft Shop is not responsible for return parcels lost in transit.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, such as custom or personalized products and any other items that are exempt from return under applicable law.

Please contact us if you have questions about whether your specific item is eligible for return.

EXCHANGES

If you would like a different item, please contact us. The fastest way to receive the item you want is generally to return the eligible item and, once the return is accepted, place a separate order.

EUROPEAN UNION – 14-DAY RIGHT OF WITHDRAWAL

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, without giving a reason, in accordance with applicable consumer law.

The item must be returned in the same condition in which you received it, unused or unworn (if applicable), and in its original packaging. Proof of purchase may also be required.

Unless otherwise required by law, the customer is responsible for the direct cost of returning the item.

REFUNDS

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please remember that it may take some time for your bank or payment provider to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at arttina55@gmail.com.